Change or Cancel My Booking

Tip: If you process your change or cancellation request online on this page, there will be a $25 per person charged (Online Change Fee). Online change fee will be waived for hotel bookings with free cancellation policy, kindly follow the prompts in the form below to proceed. Processing your request over the phone with our 24/7 Customer Support (+65 63297588), will incur a ZUJI change fee of $50 per person.

Please note: airline fees will apply.

If your request is for an urgent cancellation/amendment to a flight booking departing on a weekend (or) public holiday please contact the Airline directly/our Customer Support via phone.

1. What type of booking do you wish to change or cancel (Flight only, Hotel only or Holiday Package)?

Your itinerary may contain more than just flights, please tell us what you wish to change or cancel:

Note: Any changes to your existing hotel booking requires a cancellation. Please first check the hotel's cancellation policy on your voucher as there may be penalties. To proceed with a cancellation, click the 'next' button below. You may re-book afterwards if required.

Note: Car Rental
Please contact the car rental provider directly to assist with your change of booking.

- For car-only bookings please call 800 101 30 19 - For car bookings as part of a ZUJI itinerary with other services (flight/hotel) or car-only bookings made via the Webjet App, please call (02) 9037 0120 or manage online at

Note: You will need your booking reference and email address to access your booking.

Note: Travel Insurance
Any changes or cancellations to travel insurance policies need to be made direct with Allianz.
Please phone +65 6535 1583 (Open Mon-Sun: 24 hours).

For a fast and efficient resolution to your request, please help us by filling out the above questions.