5a Avenida entre calle 30 y 32, Playa del Carmen, 77710, MX

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About the Hotel

Property Location
With a stay at Cacao, you'll be centrally located in Playa del Carmen, steps from Nuestra Senora del Carmen Catholic Church and Quinta Alegria. This 4-star hotel is within close proximity of Central Square and Pier Navega.

Make yourself at home in one of the 60 air-conditioned rooms featuring MP3 docking stations and minibars. LCD televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms have designer toiletries and complimentary toiletries. Conveniences include phones, as well as laptop-compatible safes and desks.

Rec, Spa, Premium Amenities
Enjoy a range of recreational amenities, including an outdoor pool, a fitness center, and bicycles to rent. This hotel also features complimentary wireless Internet access, concierge services, and tour/ticket assistance.

Grab a bite at one of the hotel's 2 restaurants, or stay in and take advantage of 24-hour room service. Relax with your favorite drink at a bar/lounge or a poolside bar.

Business, Other Amenities
Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available on request), and free valet parking is available onsite.

Hotel Facilities

  • Number of restaurants - 2
  • Free self parking
  • Breakfast available (surcharge)
  • Elevator/lift
  • Free valet parking
  • Beach towels
  • Number of floors - 3
  • Outdoor pool
  • Luggage storage
  • Rooftop terrace
  • Laundry facilities
  • Tours/ticket assistance
  • Total number of rooms - 60
  • Poolside bar
  • Terrace
  • Pool sun loungers
  • Year Built 2104
  • Concierge services
  • Number of buildings/towers - 1
  • Airport transportation (surcharge)
  • Fitness facilities
  • Free WiFi
  • Beach umbrellas
  • Free use of nearby fitness center
  • Spa services on site
  • Designated smoking areas (fines apply)
  • Dry cleaning/laundry service
  • Bar/lounge
  • Porter/bellhop
  • Free newspapers in lobby
  • Designated smoking areas
  • 24-hour front desk
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Room Facilities

  • Cable TV service
  • Daily housekeeping
  • Air conditioning
  • Minibar
  • Free WiFi
  • Desk
  • Free toiletries
  • In-room safe (laptop compatible)
  • Private bathroom
  • Phone
  • Slippers
  • Hair dryer
  • LCD TV
  • Designer toiletries
  • MP3 docking station
  • In-room massage available
  • Bathrobes
  • Iron/ironing board
  • Egyptian-cotton sheets
  • Room service (24 hours)
  • Blackout drapes/curtains
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Hotel Policy

Know Before You Go

  • This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation.
  • Guests under 16 years old are not permitted at this adults-only property.
  • This property allows pets in specific rooms only. Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.


The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for continental breakfast: MXN 7.00 per person (approximately)
  • Airport shuttle fee: MXN 1500 per vehicle (roundtrip)
  • Rollaway bed fee: MXN 2175 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Mandatory Fees and Taxes

You'll be asked to pay the following charges at the hotel:

  • Deposit: MXN 1987.5000 per stay

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

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