Zuji Ratings are assigned to properties based upon the most up-to-date research conducted by Zuji’s hotel experts in accordance with industry standards. The ratings are objective evaluations of a hotel’s level of comfort and style based on a number of criteria, which may include on-site inspections, post-trip customer feedback, and quality of amenities and staff. We are committed to ensuring hotel ratings are accurate and objective.

Amenity information is supplied to us by the thousands of hotels throughout the world with whom we work. Please check the description of the hotel you choose to ensure the facility/facilities you require are appropriate for your needs. If you find that a facility advertised at the time of booking is not available during your stay and you have not been advised, please get in touch with our Customer Services team so we can amend the hotel description on our site.